Refund policy

Refund & Return Policy

At Dot Daily, we want you to love your purchase. Please read our return policy carefully before placing your order.

Returns We accept return requests within 7 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging. To initiate a return, please contact us at hello@dotdailystudio with your order number and reason for return.

Who pays for return shipping? Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. As our products are fulfilled by a third-party supplier and may ship from overseas, return shipping costs can be significant. For items under $30 AUD, we may offer a refund or replacement without requiring a physical return — please reach out and we'll find the best solution.

Refunds Once your return is received and inspected, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or incorrect items If your item arrived damaged or you received the wrong product, please contact us within 7 days of delivery with a photo and your order number. We'll arrange a replacement or full refund at no cost to you.

Non-returnable items Sale items and personalised products are final sale and cannot be returned.

Duties & taxes Import duties or taxes charged on delivery are non-refundable.

Please note: Our products are fulfilled and shipped by a third-party supplier. Delivery timeframes may vary — please refer to our Shipping Policy for details.