Shipping policy
Shipping Policy
How we fulfil orders Dot Daily products are fulfilled and shipped by a third-party supplier. This means your order will be dispatched directly from our supplier's location, which may be outside of Australia.
Processing time Orders are processed within 1–3 business days of payment confirmation.
Delivery timeframes Estimated delivery times after dispatch:
- Australia: 7–20 business days
- New Zealand: 10–25 business days
- International: 14–30 business days
These are estimates only and may vary due to customs clearance, carrier delays, or peak periods.
Shipping costs Shipping costs are calculated at checkout based on your location and order size.
Tracking Once your order has been dispatched, you'll receive a confirmation email with tracking information. Please allow 2–5 business days for tracking to update after dispatch.
Customs & import duties International orders may be subject to customs fees, import duties, or taxes upon arrival — these are determined by your local customs authority and are the responsibility of the customer. Dot Daily has no control over these charges and cannot predict their amount.
Delays We are not responsible for delays caused by customs, carrier issues, or circumstances outside our control. If your order hasn't arrived within the estimated window, please contact us at hello@dotdailystudio.com.au.